I serve as a Chief Experience Officer focused on customer-centred organisational strategy, design advocacy, and digital experience.
With thirty years of driving digital transformation at both the corporate and industry levels, I build and lead teams that change the way companies do business. My experience spans technology start-ups through Fortune 500 firms, covering e-commerce, geoscience-tech, creative agencies, enterprise search and telecom.
FROM COMMERCE TO COMMUNITIES, FROM APPS TO PLATFORMS
I develop human-focused solutions that enhance the work-lives of people around the world. I’ve founded successful start-ups and worked at Fortune 500 companies, helping businesses understand how people, brands and technology intersect.
Customer-informed design transformation on an organisational level.
HELPING COMPANIES MOVE TO INFORMED DECISIONS
My approach to transformation is grounded in view of both the company objectives and the customer’s experience simultaneously. I bring a unique fusing of design, product & software development along with an affection for problem-solving creativity.
I am Vice President, Digital Experience at Bentley, the world’s most advanced and trusted creator of subsurface, surface and infrastructure solutions. In this role, I drive company-wide thinking on how world-class digital experiences should be delivered to thousands of users every day.
WHO IS BENTLEY?
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organisations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities.
Our offerings include MicroStation-based applications for modelling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent’s leading geosciences software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,500 colleagues and generates annual revenues of approximately $1 billion in 186 countries.
Previously, I was Acting Chief Customer Officer and Director, Experience Design at Seequent.
Seequent believes that a better understanding of the earth creates a better world for all. Its staff creates and integrates software that empowers our customers to solve complex problems that benefit people and the planet.
Seequent’s vision and innovative approach to technology solutions for complex decision making about some of the world’s most significant challenges are a unified focus of its people, customers and partners around the world. Recently, Seequent was acquired by Bentley Systems for $1.05B.
Prior to Seequent, I was Sr. Director, Technical Operations at Dissolve.
Dissolve is one of the most recognised and loved stock footage companies in the industry, renowned for its inspirational video marketing.
Dissolve’s work has won 6 Vimeo Staff Picks (with over 5 million organic views) and acclaimed by Time Magazine, Mashable, BuzzFeed, Adweek, Fast Company, Advertising Age, Wired, The AV Club, and many others.
Prior to Dissolve, I was Director, Interaction and Design at Corbis.
Corbis was one of the world’s leading visual media providers of commercial and editorial photography, illustration, and footage. In 2007, Bill Gates and Corbis acquired Veer (see below).
As home to some of the world’s most iconic photography (such as the Bettmann Archive), Corbis was more than a creative powerhouse; it was a repository of some of the worlds most historically relevant imagery.
Prior to our acquisition by Corbis (and Bill Gates), I was Co-founder and Director, Worldwide Community at Veer.
Veer became the first “love-mark” in the stock image industry. To millions of creatives, Veer was synonymous with inspiration (delivered in catalogues, on the web, at conferences, and in social media).
Veer’s work has been acclaimed by Communication Arts, the Type Directors Club, the Webby Awards, SXSW Web Awards, HOW Magazine (including a “Perfect 10” award), and the Direct Marketing Association (including a prestigious ECHO award).
Veer’s culture was steeped in the sharing of ideas and stoking innovation through action in the field. I was honoured to introduce Stefan Sagmeister in Buffalo, NY, while taking that notion of collaborative connection to our global creative community.
I started working on the internet during its early days. In 1994 I hired myself out to ISPs and Telecoms with a focus on interaction and UI design. My introduction to high-tech company life was at Image Club Graphics which was the worlds first creative content aggregator on the web. It was here that I met and mentored under famed typographer and digital interface pioneer Grant Hutchinson.
My early career took me to Adobe, where I developed products, honed an understanding of customer-led design and helped build some of their earliest commerce sites. Then I moved to Verity/HP, where I focused on bringing simple, intuitive UX to broad, unstructured enterprise search. Eventually, I made my way back to Canada from California to start Veer with the folks who’d influenced the early days of my career.